Case Study: Ventura County Fire Department achieves reliable 24/7 digital recording and faster call retrieval with VPI

Ventura County Fire Department Uses VPI for Fast, Easy Recording and Retrieval

Ventura County Fire Department, which serves more than 700,000 residents across Ventura County and surrounding contract areas, needed a 100% reliable, easy-to-search digital voice recording solution to replace obsolete reel‑to‑reel systems and support growing EMS dispatch consolidation. After evaluating options, VPI (VPI International) was selected to address requirements for dependable continuous recording, .WAV file exportability, user-friendly operation, and vendor support.

VPI installed a software-driven recorder that runs 24/7/365 on 68 full‑time channels, recording roughly 1,500 channel hours per month and producing over 18,000 hours in its first two years. The VPI system’s intuitive search, .WAV export and hot‑swappable, off‑the‑shelf hardware improved record turnaround time, enabled rapid evidence delivery to the district attorney, streamlined CQI reviews via shared folders, enhanced dispatcher training through real call playback, and reduced maintenance—all contributing to higher supervisor productivity and consistent quality scores.

Ventura County Fire Department

Stephens

Ventura County Fire Department