Case Study: Arvest Bank achieves compliant, reliable call recording and improved customer experience with VPI

VPI Helps Arvest Provide a Quality Customer Experience

Arvest Bank, a regional financial institution with over $4 billion in assets and nearly 2,700 employees, needed to record every phone transaction to satisfy internal compliance and manage a very high daily call volume. To meet this requirement they chose VPI’s recording system (VPI Voice Logger) for its reliability, scalability, and ease of use.

VPI delivered a digitally integrated call‑recording solution with CTI/PBX compatibility, an SQL-based database that allows backups without interrupting recording, and fault‑tolerant hardware (dual hot‑swappable drives, redundant power and cooling). The VPI system enabled Arvest to capture thousands of hours of calls, increase data‑management efficiency, speed issue resolution, and maintain the reliable, compliant recording capability the bank required.

Arvest Bank

Greg Babbit

Network Support Analyst