Case Study: Satellite Tracking of People LLC achieves 100% call recording, improved QA and operational efficiency with VPI QUALITY

STOP LLC Selects VPI QUALITY to Tackle 100% Call Recording

Satellite Tracking of People LLC (STOP), a leader in electronic monitoring, faced a compliance and liability challenge: it needed to record 100% of roughly 350 incoming and outgoing daily calls and add quality monitoring and screen recording, but its outsourced recorder made locating and playing back calls cumbersome. STOP selected VPI QUALITY from VPI for its robustness, flexibility, ease of use, pricing and support.

VPI implemented VPI QUALITY as a full-time recording and quality-monitoring solution, integrating seamlessly with STOP’s Mitel phone system and enterprise storage and allowing server-class hardware. The deployment delivered 100% call capture, faster access to recordings (eliminating time-consuming email searches), measurable QA statistics, improved agent productivity and motivation, and better customer service — enabling STOP to review call volumes, coach staff with “moments of excellence,” and free managers to focus on strategic work.

Satellite Tracking of People LLC

Kevin Laugherty

Director of Product Support