Case Study: Riverside County Sheriff's Department achieves instant call retrieval and streamlined archiving with VPI

Riverside County Sheriff's Department Enjoys Instant Access with VPI

Riverside County Sheriff needed to replace obsolete phone and radio recorders that made archiving and retrieving recorded transactions slow and cumbersome. VPI was selected to provide a modern recording solution (the VPI recording system/logger) to meet the agency’s 24/7 dispatch recording, storage, and data‑sharing needs.

VPI implemented a Windows‑based, SQL client/server recorder with a user-friendly interface, customizable search wizards, dual hard drives offering over 11,000 hours of storage, and easy .wav email export. The result: call retrieval that previously took 10–30 minutes is now a matter of seconds, online playback is under 3 seconds, and compressed 10‑minute calls can be emailed as ~1 MB files—dramatically improving reliability, speed, and incident reconstruction for the Riverside County Sheriff.

Riverside County Sheriff

Lori Miller

Riverside County Sheriff