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Visit WebsiteThe Association of Resorts in Brazil Using Guest Feedback Analytics to Drive Excellence
ABR
Luigi Rotunno
President
ReviewPro
ReviewPro is the world leader of Guest Intelligence solutions, with more than 55,000 hotels in 150 countries. Globally renowned brands like Radisson Hotel Group, Kempinski, Red Lion Hotels, and Mèlia Hotels International, rely on ReviewPro to consolidate all guest intelligence into one powerful platform.
Case Studies
Showing 42 ReviewPro Customer Success Stories
How Aparthotel Bcn Montjuïc Increased Revenue and Outranked their Competitors
Aparthotel BCN Montjuïc
Gemma Fradera
Sub Director
Managing Social Media And Online Reputation On A Brand Level For A Group of Hotels
Apex Hotels
Sam Weston
Apex Hotels
Q&A with the Australian Revenue Management Association
ARMA
Melissa Kalan
Managing Director
How the Right Attitude to Guest Experience Landed this Brand the #1 spot on TripAdvisor
Attitude Hotels
Clémentine Katz
Chief Marketing Officer
How Beachcomber Increased its Value Index by Acting upon Guest Feedback
Beachcomber Resorts & Hotels
Jason Hardy
Head of Quality Assurance
How Corinthia Hotels Provides 5-Star Service on the Social Web
Corinthia Hotels
Vanessa Coleiro
Corinthia Hotels
The Core Values of a Five-star Hotel How Corinthia Exceeds Guest Expectations
Corinthia Hotels
Richard Pisani
Operation Services & Quality Manager
How Corinthia Hotels Improved its Online Reputation by Responding to 92% of Guest Requests in Less Than One Hour
Corinthia Hotels
Brian Pratt
Chief Officer - Distribution, Technology & Innovation
Cornell University Releases Brand Reputation Study Featuring ReviewPro Data
Cornell University
Chris K. Anderson
Director
Coronado Luxury Club & Suites Uses Surveys to Boost Online Ratings by over 20% in 7 Months
Coronado Luxury Club & Suites
How Edwardian Hotels London Uses PMS Filters to Segment Feedback From its Corporate Clients
Edwardian Hotels London
Kris Leszczynski
Group General Manager, Service Operations
Brazilian hostel chain creates fulltime job to monitor ReviewPro’s social web data
El Misti
Melisa Martin
El Misti
Elba Hotels - Customer Case Study
Elba Hotels
Jacobo Bello
Operations Analyst
How a Beach Resort Implemented Auto Case Management to Drive Service Excellence
Forte Village
Bruno Saragat
CRM Manager & Revenue Analyst
How one hotel brand puts guest experience at the heart of its business
glh Hotels
Nadine Lee
Group Guest Service Manager
H Resort Employs a Combination of Proactive and Reactive Strategies to Provide Service Excellence
H Resorts
Rose Delosreyes
Quality & Guest Experience Manager
How HD Hotels Optimized Guest Surveys to Boost Conversion & TripAdvisor Reviews
HD Hotels & Resorts
Armando Rodríguez
Marketing Director
How Hotel Corallo Sorrento Leveraged its Online Reputation to Increase ADR by 20%
Hotel Corallo Sorrento
Antonello Assante
Hotel Manager
How an Independent Hotel in Italy Uses Guest Intelligence to Drive Improvements
Hotel Franz
Massimiliano Skocaj
General Manager of Hotel
How a 4-star hotel in Madrid created a guest-centric culture with ReviewPro
Hotel VillaMadrid
Susana Trives
Marketing Manager
Library Hotel Collection 5 Secrets to Brand Reputation Building
Library Hotel Collection
Adele Gutman
VP Sales, Marketing & Revenue
How the MGM Grand Sanya Hotel achieved a 4.7/5 rating on Ctrip
MGM Grand Sanya
Joe Zheng
Hotel Manager
How Minor Hotels Combined Effective Tools and Processes to Increase Guest Satisfaction
Minor Hotels
Dillip Rajakarier
Chief Executive Officer
Modern Honolulu - Customer Case Study
Modern Honolulu
Alan Rainey
Modern Honolulu
Olivia Plaza Hotel - Customer Case Study
Olivia Plaza Hotel
Ricardo Samaan
Revenue Manager
How Portugal’s Biggest Hotel Brand Improved Guest Surveys
Pestana Hotels & Resorts
Claudia Flacho
Business Revenue Intelligence Analyst
Preferred Hotels & Resorts - Customer Case Study
Preferred Hotels & Resorts
Mike Osgood
Vice President
How Prima Hotels Israel Uses Semantic Analysis to Drive Departmental Improvements
Prima Hotels
Deena Moskowitz
Guest Relations Manager
How Radisson Hotel Group™ Cut Review Response Time in Half
Radisson Hotel Group
Cristina Serra
Vice President Guest Experience & Product Development
Using Guest Feedback to Continually Improve
Room Mate Hotels
Sofia Cruz
Operations Manager
Royal Cliff Hotels Group - Customer Case Study
Royal Cliff Hotels Group
Vitanart Vathanaku
Executive Director
How one Hotel Group Set and Achieved Guest Feedback Management Goals
Samuel Braun Hotels
Tom Knizka
Revenue & E-Commerce Assistant
Sidorme - Customer Case Study
Sidorme
Berta Vilardell
Director
Skene House - Customer Case Study
Skene House
McClure
Skene House
How Sunrise Premium Resort & Spa Uses Guest Messaging to Increase Direct Bookings
Sunrise Premium Resort & Spas
Quan Nguyen
Revenue Manager
Swiss-Belhotel International Prioritizes User Engagement
Swiss-Belhotel International
Cindy Margareth
PA to SVP Marketing Communication
How a Boutique Hotel in China increased its ADR & Occupancy
The East Hotel, Hangzhou
Lu Feng
General Manager
How one luxury hotel GM harnessed review insights to overcome wi-fi complaints
The Landmark Bangkok
Douglas Glen
General Manager
How TOP 10 Holiday Parks Aced its Key Metrics by Listening to Guest Feedback
TOP 10 Holiday Parks
David Ovendale
Chief Executive Officer
How Transamerica Hotels Drives Success by Taking an Integrated Approach to Guest Feedback Management
Transamerica Hotels
Allan Mochny
Quality Coordinator
How YHA New Zealand created a customer-centric organization and climbed the TripAdvisor rankings
YHA New Zealand
Brian Westwood
Manager Marketing and Sales
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