Case Study: TOP 10 Holiday Parks improves guest feedback and key metrics with ReviewPro

How TOP 10 Holiday Parks Aced its Key Metrics by Listening to Guest Feedback

TOP 10 Holiday Parks, a New Zealand holiday park and campground provider with 50 franchise properties, needed a way to standardize and measure brand standards across individually owned sites. The company turned to ReviewPro’s Online Reputation Management (ORM) and Guest Satisfaction Survey (GSS) solutions to track performance in real time and gather reliable guest feedback to guide improvements.

Using ReviewPro, TOP 10 Holiday Parks set benchmarks for review scores and positive mentions around service and cleanliness, then used guest insights to drive operational and capital upgrades across its parks. ReviewPro helped the group improve key metrics since 2017, including a 1.6% increase in Global Review Index™ (GRI), a 3.6% rise in positive service mentions, and a 2.8% increase in positive cleanliness mentions, with further revenue impact expected through stronger ADR, occupancy, and RevPAR.

TOP 10 Holiday Parks

David Ovendale

Chief Executive Officer