Case Study: Corinthia Hotels achieves 5-star guest satisfaction with ReviewPro

How Corinthia Hotels Provides 5-Star Service on the Social Web

Corinthia Hotels, a 5-star hotel brand with properties in Europe and North Africa, wanted to deliver fast, personalized guest service across social channels while building trust, managing online reputation, and turning feedback into a service advantage. To support this, the hotel group used ReviewPro’s guest intelligence and online reputation management tools to monitor conversations and reviews across the social web and major review sites.

ReviewPro helped Corinthia Hotels centralize guest feedback, track sentiment, and respond quickly to issues in public and private channels, often within an hour. The team used the platform to resolve complaints, route insights internally, and empower general managers to respond in their own tone of voice. The result was stronger guest relationships, visible service recovery, customer advocacy, and measurable business value through improved reputation and increased sales opportunities.

Corinthia Hotels

Vanessa Coleiro

Corinthia Hotels