Case Study: Sidorme improves guest satisfaction and online reputation with ReviewPro

Sidorme - Customer Case Study

Sidorme Quality Low Cost Hotels, a Spanish chain of six hotels, needed a faster and more efficient way to manage the growing impact of online reviews. As a young low-cost brand focused on quality service, Sidorme found that guests were researching hotels online before booking, making reputation management critical. The company chose ReviewPro’s Guest Intelligence solution, including its Online Reputation Management and Guest Survey tools, to replace a slow, manual monthly review process.

With ReviewPro, Sidorme automated daily alerts and monthly reports, giving teams near real-time visibility into guest feedback across OTAs and review sites. This helped the chain respond faster to critical issues, involve hotel directors and staff in continuous improvement, and analyze trends by department and property. As a result, Sidorme improved guest satisfaction and increased its Global Review Index and overall online reputation, while also using guest insights to shape new services and hotel design changes.

Sidorme

Berta Vilardell

Director