Case Study: Modern Honolulu boosts guest satisfaction and TripAdvisor rankings with ReviewPro

Modern Honolulu - Customer Case Study

Modern Honolulu, a 353-room luxury lifestyle hotel in Waikiki, was repositioning after bankruptcy and needed to rebuild its service standards, staffing model, and guest experience while improving its online reputation. The hotel turned to ReviewPro’s guest intelligence and online reputation management tools to help monitor guest feedback and guide its recovery efforts.

Using ReviewPro alongside internal surveys and incident tracking, the hotel created a feedback loop to refine service delivery, empower staff, and track performance against competitors. The results were strong: The Modern Honolulu rose from No. 17 on TripAdvisor to No. 2, averaged about 90 TripAdvisor reviews per month, and achieved a 94% guest approval rating on Expedia, an 8.7/10 on Booking.com, and a 4.7/5.0 on Google, helping drive higher occupancy and greater pricing power.

Modern Honolulu

Alan Rainey

Modern Honolulu