Case Study: The Landmark Bangkok boosts reputation and revenue with ReviewPro

How one luxury hotel GM harnessed review insights to overcome wi-fi complaints

The Landmark Bangkok, a luxury hotel in Bangkok, faced mounting competition and recurring guest complaints—especially about Wi‑Fi—while working to improve its online reputation and revenue. The hotel’s general manager, Douglas Glen, turned to ReviewPro’s social analytics and review monitoring tools to better understand guest feedback and performance versus competitors.

Using ReviewPro, The Landmark Bangkok drilled into review analytics, responded more effectively to TripAdvisor feedback, and addressed key service issues like Wi‑Fi. As a result, the hotel moved up to No. 2 out of 10 in its competitive set, and Glen said the Wi‑Fi complaints were gone, showing a clear improvement in reputation and guest sentiment.

The Landmark Bangkok

Douglas Glen

General Manager