Case Study: Attitude Hotels achieves top TripAdvisor rankings with ReviewPro

How the Right Attitude to Guest Experience Landed this Brand the #1 spot on TripAdvisor

Attitude Hotels, a Mauritius-based hotel group, wanted to move away from pen-and-paper comment cards and ad hoc feedback to a more reliable, data-driven way to manage guest experience. To do this, they adopted ReviewPro’s Online Reputation Management (ORM) and Guest Satisfaction Survey (GSS) solutions to better measure guest satisfaction, identify key issues, and support decisions across their diverse portfolio of properties.

With ReviewPro, Attitude Hotels integrated guest feedback and reputation metrics into daily operations and KPI dashboards, helping managers act on real-time insights and track improvements over time. After four years, all of Attitude’s 3-star hotels ranked in the local TripAdvisor top 10, including Tropical Attitude, which became the best 3-star hotel in Mauritius in 2019.

Attitude Hotels

Clémentine Katz

Chief Marketing Officer