Case Study: Corinthia Hotels Enhances Guest Satisfaction with ReviewPro

The Core Values of a Five-star Hotel How Corinthia Exceeds Guest Expectations

Corinthia Hotels, a luxury hospitality brand with more than 50 years of experience, wanted to keep delivering a truly five-star, “personable and human” guest experience while meeting increasingly high guest expectations. To support this goal, they turned to ReviewPro and its full suite of guest experience tools, including Guest Satisfaction Surveys (GSS), Auto Case Management (ACM), and Online Reputation Management (ORM).

ReviewPro helped Corinthia streamline service and remove variables that could dilute the guest experience. The result was deeper insight into guest needs while on-site, 100% response to in-stay guest needs through ACM, and the ability to track strong reputation results through ORM, helping Corinthia maintain its outstanding level of service.

Corinthia Hotels

Richard Pisani

Operation Services & Quality Manager