Case Study: Room Mate Hotels improves guest experience and service efficiency with ReviewPro

Using Guest Feedback to Continually Improve

Room Mate Hotels, an international hotel chain, wanted to turn guest feedback into a more effective part of its operations and online reputation strategy. To support this, it worked with ReviewPro, using its online reputation management tools and Guest Satisfaction Surveys (GSS) to better understand guest experience across its global portfolio.

With ReviewPro, Room Mate Hotels monitored guest feedback daily across departments, compared trends and competition, and used in-stay surveys and semantic analysis to detect issues quickly and resolve them in real time. The result was improved response times, faster problem resolution, greater efficiency by viewing results in one place, and a more personalized guest experience.

Room Mate Hotels

Sofia Cruz

Operations Manager