Case Study: Transamerica Hotels boosts guest satisfaction and online reputation with ReviewPro

How Transamerica Hotels Drives Success by Taking an Integrated Approach to Guest Feedback Management

Transamerica Hotels, a 26-hotel chain across Brazil, needed a better way to manage its online reputation and improve guest satisfaction in a highly competitive market. The company partnered with ReviewPro and adopted its Guest Experience Improvement Suite to monitor reviews, understand guest feedback, and support service excellence.

Using ReviewPro’s ORM, Guest Satisfaction Surveys, and Auto Case Management tools, Transamerica Hotels combined review insights with survey data to identify operational issues, including breakfast service problems, and act on them quickly. As a result, the chain restructured parts of its service delivery, improved staff engagement, and raised its Global Review Index by 4%, with better response rates on OTAs and other digital channels.

Transamerica Hotels

Allan Mochny

Quality Coordinator