Case Study: MGM Grand Sanya achieves a 4.7/5 Ctrip rating with ReviewPro

How the MGM Grand Sanya Hotel achieved a 4.7/5 rating on Ctrip

MGM Grand Sanya, a hotel in China, needed a better way to manage its online reputation as travelers increasingly relied on OTA reviews before booking. Working with ReviewPro, the hotel used the platform to monitor guest feedback, understand service issues, and improve response quality across major review sites.

With ReviewPro’s analytics and guest feedback tools, MGM Grand Sanya created internal reporting and action plans shared across departments to improve service standards and guest satisfaction. The result was a climb to No. 3 of 1,227 hotels in Sanya on TripAdvisor and a 4.7/5 rating on Ctrip from 10,750 reviews, helping strengthen one of its most important booking channels.