Issuetrak B2B Case Studies & Customer Successes

Issuetrak, Inc., located in Norfolk, Virginia, has a seasoned management team, with expertise in Help and Service Desk technology, and significant experience with early stage, medium, and large technology companies. Today, Issuetrak, Inc. is a worldwide company that has expanded its technology to provide businesses with a way to improve their internal and external support while dramatically reducing costs. They offer affordable, easy to use, web based help and service desk management solutions for organizations of any size.

Alaska Neurology Center achieves a 25–30% revenue increase by streamlining referral tracking with Issuetrak

Alaska Neurology

Eli Lehrmann

Operations Manager

Anderson Power Products achieves faster global help desk resolution and improved IT visibility with Issuetrak

Anderson Power Products

Craig Cormier

IT Manager

Anderson Power Products achieves streamlined global IT service management and cost savings with Issuetrak

Anderson Power Products

Answer Quest Technologies, Inc. achieves 75% faster customer support and centralized web project management with Issuetrak

Answer Quest Technologies, Inc.

Linda Link

President

Auburn University achieves improved help-desk efficiency and cost savings with Issuetrak

Auburn University

Andrew Stadler

Auburn University

BakerRipley achieves automated workflow and faster customer responses with Issuetrak

BakerRipley

Jeanine Cepon-Geier

Business Process Analyst

BC Emergency Health Services streamlines IT workloads and improves process management with Issuetrak

BC Emergency Health Services

Jeniffer Allaire

Business Analyst

Bellisio Foods achieves faster, more efficient IT help desk operations with Issuetrak

Bellisio Foods

Brad Canter

System Administrator

CarPro Systems achieves global support visibility and improved service quality with Issuetrak

CarPro Systems

Rob Terpstra

Owner and CEO

Evergreen Bank Group achieves streamlined compliance tracking and time savings with Issuetrak

Evergreen Bank Group

Romana Ottolino

Compliance & Legal Assistant

Flood & Peterson achieves streamlined, transparent issue tracking and faster IT service with Issuetrak

Flood and Peterson

Michelle Hoffert

Systems Administrator

Global Transcription Resources achieves 70% faster issue resolution and a 30% reduction in customer attrition with Issuetrak

Global Transcription Resources

Chris Burris

General Manager

Good Shepherd Catholic School and Parish achieves streamlined issue tracking, inventory control, and cost savings with Issuetrak

Good Shepherd Catholic School and Parish

Reba Fritz

Director of Office & Facilities Development

Hathaway Systems Division achieves rapid, customizable issue tracking and exceptional support with Issuetrak

Hathaway Systems

Lynn Bales

Systems Administrator

Hudson Highland Group achieves streamlined, SOX-compliant payroll operations and under 1% error rate with Issuetrak

Hudson Highland Group

Peg Bramble

Director of Payroll

Industrial Control Repair achieves centralized issue tracking and streamlined asset management with Issuetrak

Industrial Control Repair

Mike Driest

Network/System Administrator

Help Desk Solution is optimal fit for zoological record keeping system

International Species Information Systems

Elisabeth Hunt

Director of Training and Technical Support

Iowa State University achieves streamlined case management and enhanced campus safety with Issuetrak

Iowa State University

Margo Freeman

Director of Equal Opportunity

Johnson Crushers International, Inc. achieves streamlined help desk operations and SOX compliance with Issuetrak

Johnson Crushers International Inc.

Jack Dempsey

IT Manager

Lafayette Parish School District achieves streamlined complaint tracking and faster resolutions with Issuetrak

Lafayette Parish School District

Joe Craig

Chief Administrative Officer

Large Binocular Telescope Observatory achieves hassle-free, global issue management with Issuetrak

Large Binocular Telescope Observatory

Leading Global Software Company achieves centralized issue tracking and faster resolutions with Issuetrak

Leading Global Software Company

Dan O.

Consulting Engineer

LeTourneau Technologies achieves streamlined global issue tracking and improved equipment reliability with Issuetrak

LeTourneau Technologies

Sean Hopkins

Director of Information Technology

Manufacturing Company - Customer Case Study

Manufacturing Company

Michigan First Credit Union achieves faster, more organized IT support with Issuetrak

Michigan First Credit Union

Lynette Holliday

Network Coordinator

Montgomery County Memorial Hospital achieves faster issue resolution and 75–80% fewer overhead pages with Issuetrak

Montgomery County Memorial Hospital

Ron Drake

Help Desk Coordinator

Mossbourne Community Academy achieves faster, more reliable IT support and higher staff satisfaction with Issuetrak

Mossbourne Community Academy

Paul Holding

Network Manager

Neptune Equipment Company achieves centralized asset tracking and streamlined customer support with Issuetrak

Neptune Equipment Company

Leigh Kalbli

Technical Services Manager

Newport News Public Schools achieves smoother, safer transportation operations with Issuetrak

Newport News Public Schools

John Payne

Data Analyst

Numerica Credit Union achieves better ticket tracking, accountability, and reporting with Issuetrak

Numerica Credit Union

Tony Trunkhill

AVP of Network and Security

The Office Coffee Company achieves streamlined asset tracking and faster customer service with Issuetrak

Office Coffee Company

Beccy Collinson

Member of the Organization’s Customer Support Staff

Old Wisconsin achieves automated maintenance visibility and audit-ready workflows with Issuetrak

Old Wisconsin

Gary Lindow

Facility Manager

Renaissance Academy achieves faster ticket resolution and improved staff productivity with Issuetrak

Renaissance Academy

Todd krock

Technology Coordinator

San Diego State University’s Aztec Shops achieves streamlined ticketing and faster issue resolution with Issuetrak

San Diego State University

Jahan Jamshidi

IT Director

Silver Diner achieves faster, more responsive customer service with Issuetrak

Silver Diner

Jimmy Aguilar

Senior Network Administrator, Information Technology

Somero achieves centralized, efficient multi-location customer support with Issuetrak

Somero

Roger Kangas

Call Center and Global Parts Sales Manager

Southland Benefit Solutions achieves faster help desk resolution and SOC 2-compliant change management with Issuetrak

Southland Benefit Solutions

Craig Stewart

Technology Manager, Information Technology

Southwest Power Pool achieves 98% customer satisfaction and streamlined operations with Issuetrak

Southwest Power Pool

Russell Quattlebaum

Director of Project Management and Customer Services

Spartanburg Community College achieves A+ support and streamlined IT operations with Issuetrak

Spartanburg Community College

Bruce Cannon

Client Manager, IT

Sunrise Technologies achieves faster, more efficient customer support with Issuetrak

Sunrise Technologies

Scott Hambright

Director of Global Customer Support

Texas-Based Floral Greenery Company achieves faster IT issue resolution and streamlined onboarding with Issuetrak

Texas-Based Floral Greenery Company

University of Pennsylvania achieves streamlined inquiry tracking and faster resolution with Issuetrak

University of Pennsylvania

Michael Popko

Director of Disbursements

Vigor Industrial achieves centralized tracking, faster SLAs and SOX-ready audits with Issuetrak

Vigor Industrial

Leonie Markgraf

Information Systems Manager

Williamsburg-James City County Public Schools achieves organized, responsive IT support with Issuetrak

Williamsburg-James City County Public Schools

Cathy Honsinger

Help Desk Technology, Support Specialist

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