Case Study: Numerica Credit Union achieves better ticket tracking, accountability, and reporting with Issuetrak

Numerica Credit Union - Customer Case Study

Numerica Credit Union needed a more powerful help-desk and workflow system after their in-house web app could no longer keep up with growing needs. The old tool lacked granular reporting, SLA configuration, automatic task assignment, email notifications, and the ability to support departments beyond IT, leaving tasks untracked and reporting gaps across the organization.

Numerica selected Issuetrak for its robust reporting, customization, multi-department support, and user-friendly interface, onboarding via department templates, pilot testing, and a training video. Since implementation they’ve improved communication and accountability, replaced informal to‑do lists with tracked tickets and time logs, gained timely SLA reporting, and are exploring expanded use for change and project management.

Numerica Credit Union

Tony Trunkhill

AVP of Network and Security