Case Study: Anderson Power Products achieves faster global help desk resolution and improved IT visibility with Issuetrak

Anderson Power Products resolve global help desk issues faster with Issuetrak

Anderson Power Products (APP), founded in 1877, manufactures power interconnect solutions for markets like EVs, telecom and backup power and operates globally with about 130 employees across Massachusetts, England, China, Hong Kong and Taiwan. Rapid growth and acquisitions left APP’s small IT team struggling to manage help desk requests across countries and time zones using only email, leading to slow response times and tracking challenges.

APP implemented Issuetrak for a customizable, email-to-ticket help desk with Active Directory integration, automated alerts and an Asset Management module, plus change-management auditing. The system centralized user and asset data, sped up troubleshooting, improved service for Asian offices, increased visibility into outstanding issues, and helped lower IT costs through consolidated functionality and a license-reduction program.

Anderson Power Products

Craig Cormier

IT Manager