Case Study: Hudson Highland Group achieves streamlined, SOX-compliant payroll operations and under 1% error rate with Issuetrak

IssueTrak Keeps Hudson'S Payroll Team Streamlined by staying in Sync

Hudson’s North American payroll team supports about 5,000 employees and operates on tight schedules—one payroll runs weekly with a two-hour turnaround. After a PeopleSoft rollout that moved many payroll duties to 50 front offices, plus pressures from Sarbanes‑Oxley, dozens of acquisitions and numerous tax‑agency issues, the team needed a reliable, auditable way to track corrections, approvals and cross‑team communications beyond error‑prone Excel spreadsheets.

Hudson deployed four Issuetrak systems as a web‑based tracker and knowledge base to manage adjustments, approval workflows, tax communications, pay‑card issuance and HR pay issues. The solution cut hundreds of emails, gave secure centralized records, rapid rollout across offices, consistent reporting for management, and measurable performance gains—helping the team resolve issues faster, stay compliant and maintain an error rate under 1%.

Hudson Highland Group

Peg Bramble

Director of Payroll