Case Study: Lafayette Parish School District achieves streamlined complaint tracking and faster resolutions with Issuetrak

Lafayette Parish School District - Customer Case Study

Lafayette Parish School District (LPSS), which serves nearly 40 schools, faced a growing volume of transportation complaints from students, parents, staff and bus drivers. Relying on about 20 different paper forms and no formal tracking made it hard to manage workloads, prevented consistent resolution workflows, and left the district without reliable reporting on complaint trends or resolution times.

LPSS implemented Issuetrak as a centralized repository to log, categorize and route complaints, using automatic assignment rules and Custom Screens to capture needed details for each department. The system eliminated paper forms, improved visibility and reporting, enabled tracking of resolution times, and helped the district boost customer service and proactively address recurring issues.

Lafayette Parish School District

Joe Craig

Chief Administrative Officer