Case Study: Bellisio Foods achieves faster, more efficient IT help desk operations with Issuetrak

Bellisio Foods uses issuetrak to make help desk operations more efficient

Bellisio Foods, a Minneapolis-based frozen meals manufacturer and co-packer for national brands, needed a better way for its IT Help Desk to handle requests from a large employee base and cross-country customers. Their in-house ticket form lacked automation, email integration, reliable search and archival access, making it difficult to track and resolve recurring issues.

After evaluating about ten options, Bellisio selected Issuetrak for its easy setup, customization and strong feature set for the price. Issuetrak delivered quick, reliable search, integrated email workflows, and Asset Management to track hardware and maintenance history, resulting in faster resolutions, time and cost savings, and responsive vendor support that made the platform indispensable to the IT team.

Bellisio Foods

Brad Canter

System Administrator