Case Study: The Office Coffee Company achieves streamlined asset tracking and faster customer service with Issuetrak

The Office Coffee Company Tracks Assets with Issuetrak

The Office Coffee Company, a Gloucestershire-based supplier of coffee machines, beans, and breakroom supplies to businesses across the UK, needed a better way to track customer machines and maintenance history. As their customer base and fleet grew, email and collaborative spreadsheets became unwieldy and risked lost or inconsistent information, so the Quality Team sought a centralized customer-service and asset-tracking solution.

They implemented Issuetrak for its customizable interface and Asset Management module, letting them create tailored forms, link individual machines to issues, and maintain inventory and audit logs. The change improved internal communication, sped up customer service, enabled fast reporting and trend detection, and helped the team stay organized and proactive in maintaining equipment across their client base.

Office Coffee Company

Beccy Collinson

Member of the Organization’s Customer Support Staff