Case Study: BakerRipley achieves automated workflow and faster customer responses with Issuetrak

BakerRipley Manages Requests and Paperwork with Issuetrak

BakerRipley is a Texas nonprofit serving over half a million low-income residents through 70+ local offices, offering services from disaster recovery to education and career support. The organization struggled to manage high volumes of paperwork and client requests using email, spreadsheets, faxes, and sticky notes, which led to lost applications, poor communication, lack of accountability, and slow response times.

BakerRipley implemented Issuetrak to automate issue tracking and workflows, using features like timed action logs, one-click reporting, and an Incoming Email function that auto-creates issues from inbox messages. Configuration and staff training were quick (most learned the basics in about an hour), and the result was faster, more transparent processing, automated assignments and alerts, significant time savings, improved customer communication, and opportunities to expand the system to other departments.

BakerRipley

Jeanine Cepon-Geier

Business Process Analyst