Case Study: Good Shepherd Catholic School and Parish achieves streamlined issue tracking, inventory control, and cost savings with Issuetrak

Issue Ticketing Management for Good Shepherd Catholic School & Parish

Good Shepherd Catholic School & Parish in Orlando, led by Reba Fritz, is a small operation with a 10‑person non‑academic team serving 100+ staff and only one part‑time, off‑site IT person. Routine needs from staplers to projectors and building repairs were managed with spreadsheets that failed to provide accountability, organization, feedback or inventory and cost control.

They adopted Issuetrak for its price and ability to organize work by issue and location, and after initial training expanded its use from IT to media, facilities and supplies tracking. The system delivered traceability, inventory control and better prioritization, saving time and money, improving forecasting and visibility, and significantly raising productivity across the school and parish.

Good Shepherd Catholic School and Parish

Reba Fritz

Director of Office & Facilities Development