Case Study: Sunrise Technologies achieves faster, more efficient customer support with Issuetrak

Sunrise Technologies Sheds Light on Customer Support

Sunrise Technologies, a North Carolina–based Microsoft partner with divisions in Europe and Asia and more than 150 employees, supports organizations using Microsoft Cloud products like Dynamics AX and Dynamics 365. Their customer support team was relying on email and spreadsheets to receive and track issues, which led to disorganization, slow responses, and difficulty meeting SLAs for time-sensitive requests.

Sunrise implemented Issuetrak for its intuitive issue submission, mobile notifications, centralized tracking, affordable pricing, and 24/7 support, and provided customer training to ease the transition. The result: faster, more transparent communication with customers, instant alerts to the right staff, better tracking of attachments and updates, improved SLA compliance, and measurable time and cost savings for the support team.

Sunrise Technologies

Scott Hambright

Director of Global Customer Support