Case Study: Johnson Crushers International, Inc. achieves streamlined help desk operations and SOX compliance with Issuetrak

Help Desk software rocks Johnson Crushers International, Inc. world

Johnson Crushers International, Inc., an Astec Company that manufactures rock crushing and screening equipment, was managing its help desk by email and losing requests, lacked customer visibility into ticket status, and faced the need for ITIL compliance and documentation ahead of a Sarbanes-Oxley audit. IT Manager Jack Dempsey searched for a single, budget-friendly automated solution to meet those requirements.

They deployed Issuetrak after a short trial—rapidly configured and integrated with Active Directory—giving customers real-time access to ticket status and streamlining internal workflows. Recurring-issue features automated SOX tasks and evidence capture, auditors saw results, and the company reported about a 15% reduction in IT audit time, higher efficiency, strong user adoption, and ongoing expansion of the system into other departments.

Johnson Crushers International Inc.

Jack Dempsey

IT Manager