Case Study: International Species Information Systems improves global support and data integrity with Issuetrak

Help Desk Solution is optimal fit for zoological record keeping system

International Species Information Systems needed a more reliable help desk as it prepared to launch ZIMS, a global animal-records platform serving more than 10,000 users across time zones and languages. Its previous support tool was buggy and unreliable, making it hard for the small support team to manage the rollout, so it turned to Issuetrak for a better issue-tracking and support solution.

Issuetrak was installed and customized in less than two weeks, with strong remote support and flexible web-based setup tailored to the team’s needs. The result was a complete audit trail, faster issue handling, easier user setup, and more proactive support for data problems; the system also improved user satisfaction and helped the team better support high-quality data submission across nearly 700 member institutions.

International Species Information Systems

Elisabeth Hunt

Director of Training and Technical Support