Case Study: Flood & Peterson achieves streamlined, transparent issue tracking and faster IT service with Issuetrak

Flood & Peterson Insurance Prioritizes Issue Tracking Organization

Flood & Peterson Insurance, an employee-owned Colorado brokerage serving about 120 staff, needed a better way for its three-person IT team to manage internal requests. Their old ticketing tool was slow, couldn’t link related tickets or create sub-tasks, and made prioritization, assignment and reporting difficult—leading to ad hoc phone calls and lost visibility into work.

After evaluating options, they chose Issuetrak for its lightweight web interface, on-premises data option, built-in time tracking, and flexible reporting. Issuetrak improved task organization and transparency—users can view issue status online, technicians can link and assign sub-tasks, and management can quantify turnaround and effort—delivering better service at roughly a quarter of the cost and opening the door to expansion into other departments.

Flood and Peterson

Michelle Hoffert

Systems Administrator