Case Study: Newport News Public Schools achieves smoother, safer transportation operations with Issuetrak

Issuetrak Keeps Transportation Running Smoothly for Newport News Public Schools

Newport News Public Schools, serving 28,000 students with over 300 bus drivers, faced the complex challenge of tracking daily transportation incidents, student safety issues, parent complaints, and frequent "yellow card" returns that require rapid, accurate handling. The district needed an easy-to-use system to capture detailed reports, manage assignments, and ensure consistent follow-up across a large team.

Issuetrak, used by the district for more than a decade, centralizes incident logging, Quick Pick forms for accident and driver reports, automated assignments and notifications, and attachment/history tracking so any employee can pick up work seamlessly. The result is faster, more transparent response to incidents, better safety and auditability, uninterrupted operations during staff absences, and smoother transportation for tens of thousands of students every day.

Newport News Public Schools

John Payne

Data Analyst