Case Study: Texas-Based Floral Greenery Company achieves faster IT issue resolution and streamlined onboarding with Issuetrak

Major Floral Supplier Revolutionizes their Help Desk Capabilities

A Texas-based floral greenery company, one of the world’s top two providers of greens with thousands of acres in production and a compact office team, needed to modernize IT support. Their manual, office-based help desk was overwhelmed—employees didn’t know who to call, requests went untracked, and IT modernization required a reliable way to organize, prioritize and trace support tickets.

The IT director implemented Issuetrak’s cloud-based help desk and Asset Management module, adding email-triggered tickets, preloaded desktop shortcuts, automated workflows and HR-integrated equipment provisioning. Adoption was rapid: issues are acknowledged within 30 minutes, time-to-resolution fell from days to hours, license and onboarding processes were standardized, and management now gains actionable data to reduce recurring problems and support strategic improvements.