Case Study: BC Emergency Health Services streamlines IT workloads and improves process management with Issuetrak

BC Emergency Health Services - Customer Case Study

BC Emergency Health Services (BCEHS), which provides emergency care and more than 25,000 patient transfers and treatments per month across British Columbia, needed a better way to manage IT workload and processes. Their previous, province-shared system clogged BCEHS’s view with irrelevant data, lacked customization, and was slow and confusing for the team.

After evaluating several options, BCEHS piloted and implemented Issuetrak for its ease of use, customizability, reliability, and strong implementation support. The new system improved cross-department communication, enabled clearer process flows and innovation, and delivered ongoing support during deployment—results that led BCEHS to recommend Issuetrak to other teams.

BC Emergency Health Services

Jeniffer Allaire

Business Analyst