Case Study: Leading Global Software Company achieves centralized issue tracking and faster resolutions with Issuetrak

Leading Software Developer Accounts for Once Lost Issues with Issuetrak

A leading global software developer operates a 65,000 sq. ft. video production facility that creates hundreds of multimedia assets each year and doubles as a test bed for its own media solutions. The engineering team that keeps stages and equipment running had relied on email to log problems, leaving no centralized record, no vendor access, limited automation, poor visibility into workloads or recurring issues, and no reliable way to demonstrate their value to management.

They implemented Issuetrak — a web‑based, configurable issue‑tracking platform with Active Directory integration and a searchable Knowledge Base — and were up and running within a month. Email‑to‑ticket automation, browser access for temporary vendors (without extra license fees), customized workflows, and reporting gave the team a single source of truth: faster resolutions through reusable fixes, daily triage lists, accurate vendor and engineer hours, and monthly reports that supported budgeting and proved the team’s impact.