Case Study: Anderson Power Products achieves streamlined global IT service management and cost savings with Issuetrak

Turning IT Changes into Organizational Improvement

Anderson Power Products (APP), a long-established maker of power interconnect solutions, grew rapidly through expansion and acquisitions and now supports a global customer base with about 130 employees across the U.S., U.K., China, Hong Kong and Taiwan. That distributed footprint created critical IT change-management challenges: inconsistent help-desk intake, fragmented asset and license records, time-zone delays, and growing exposure during software audits.

APP implemented a custom-configured Issuetrak solution—email-driven ticketing with Active Directory integration, automated alerts, and an Asset Management module tracking serials, warranties and licenses. The centralized platform sped ticket resolution, improved international service satisfaction and management visibility through reporting, simplified audits and reduced IT costs by improving asset control and enabling license reduction.

Anderson Power Products