Case Study: LeTourneau Technologies achieves streamlined global issue tracking and improved equipment reliability with Issuetrak

Issuetrak Happily supports Joy Global issue-tracking software

LeTourneau Technologies (LTI), a global manufacturer of heavy equipment, needed a better way to manage dealer service requests and internal communications across multiple regions. Their challenge was to ensure issues were visible to the right people, prioritized by age and type, and tracked globally so engineering and support teams could respond faster and spot recurring problems.

LTI implemented Issuetrak (branded “LeTrak”), a flexible, customizable issue-tracking platform that routes tickets by region and discipline, provides a single-view warranty workflow (“WarrantyTrak”), and hosts a searchable knowledge base. The result was greater global visibility into failures, faster warranty handling, improved reliability and customer retention, clearer KPIs for management, and more efficient cross-department collaboration.

LeTourneau Technologies

Sean Hopkins

Director of Information Technology