Case Study: Iowa State University achieves streamlined case management and enhanced campus safety with Issuetrak

Iowa State University Maintains a Safe Campus with Issuetrak

Iowa State University, a public land‑grant university in Ames serving 36,600 students and 6,700 faculty and staff across a 2,000‑acre campus, needed a way for its Office of Equal Opportunity to document and track hundreds of Civil Rights and Title IX cases that can span multiple years. The office required a reliable, easy‑to‑use system for entering complaint data and producing agile, legally compliant reports.

After reviewing several options, Iowa State chose Issuetrak for its cost, customization, cross‑departmental access, and strong customer support. Issuetrak’s user‑defined fields, three complaint categories (formal, informal, technical), and task workflows let the team manage case resolution and reporting more effectively. The result: improved internal communication, measurable cost savings, better reporting capabilities, and plans to expand Issuetrak’s use to incident reports related to campus climate.

Iowa State University

Margo Freeman

Director of Equal Opportunity