Case Study: Michigan First Credit Union achieves faster, more organized IT support with Issuetrak

Perfect Tracking Remedy for Michigan First Credit Union Help Desk

Michigan First Credit Union, a full-service financial institution serving over 55,000 members across four sites, struggled with an overburdened IT Help Desk of four staff supporting 150 employees. Help requests were ad hoc—phone calls and hallway interruptions—making it difficult to track, prioritize, and resolve issues efficiently.

Implementing Issuetrak gave the team a centralized tracking system that organized requests, sped resolution, and allowed customizations to fit Michigan First’s unique processes. As a result, employees are supported faster, remain productive, and the credit union can sustain the service levels its members expect.

Michigan First Credit Union

Lynette Holliday

Network Coordinator