Case Study: Alaska Neurology Center achieves a 25–30% revenue increase by streamlining referral tracking with Issuetrak

Customizable Workflow software works for Alaska Neurology Center

Alaska Neurology Center, Anchorage’s leading neurology clinic, relies on physician referrals for roughly 75% of new patients. As referral volume grew, the clinic’s Microsoft Explorer folder system became inefficient, causing duplicated work, missed steps in insurance verification and record collection, and lost revenue from delayed or incomplete new-patient processing.

The clinic implemented Issuetrak to create a customizable, end-to-end referral workflow with automated assignment, required fields, and simple staff training. The system cut referral-related work time by about 50%, improved handoffs and patient communications, and enabled reporting on referral sources—resulting in a 25–30% increase in gross revenue and higher patient satisfaction.

Alaska Neurology

Eli Lehrmann

Operations Manager