Case Study: Auburn University achieves improved help-desk efficiency and cost savings with Issuetrak

Auburn university optimizes help desk operations with issuetrak

Harbert College of Business at Auburn University supports 5,000 students and more than 100 faculty and staff with an IT team of five full‑time employees and ten student technicians. That small team needed a more efficient way to handle high volumes of help desk requests, manage IT assets, and identify recurring technical problems while keeping costs under control.

They implemented Issuetrak with quick setup and straightforward staff training assisted by a product engineer. Centralized ticketing, reporting, and the Asset Management module improved efficiency and reduced costs by enabling faster issue resolution via a searchable issue database, trend analysis to prevent repeat problems, and streamlined asset tracking and laptop checkout to keep users productive.

Auburn University

Andrew Stadler

Auburn University