Engati B2B Case Studies & Customer Successes

Engati is a one-stop platform for delighted customers. With their intelligent bots and Live Chat services they help you create the smoothest of Customer Experiences. They make it possible for businesses to reimagine their customer journey by using their integrated platform with the powerful combination of chatbots and live chat, enabling omnichannel global customer experiences.

Agriculture Insurance of India doubles user-handling capacity and delivers real-time multilingual responses with Engati

Agriculture Insurance of India

Ananda achieves high-quality customer service during the pandemic with Engati's multilingual Facebook Messenger solution

Ananda

Bunaai achieves 53% conversion to Marketing Qualified Leads with Engati

Bunaai

UK Cabinet Office achieves 43.5% increase in student engagement and 77% workflow completion with Engati

Cabinet Office

UK Cabinet Office achieves a 43.5% increase in student engagement and 77% workflow completion with Engati

Cabinet Office

Consulate General of Brazil - Miami achieves seamless bilingual visa support and reduced staff workload with Engati

Consulate General of Brazil - Miami

CovidAsha achieves rapid, multilingual omnichannel access to critical supplies with Engati

CovidAsha

DR Couriers achieves 80% reduction in wait time and seamless omnichannel support with Engati

DR Courier

Dubai Properties achieves 5x more engagements with Engati

Dubai Properties

Etihad achieves 86.4% increase in engagement and 96.6% faster resolution times with Engati

Etihad

Etihad FEWA achieves 60% automated query handling and 96.6% faster resolution with Engati

Etihad

FEWA achieves 86.4% higher engagement and 96.6% faster resolution times with Engati

FEWA

Garasi ID achieves 87% automated query answers and 77% faster response times with Engati

Garasi ID

Global Village achieves 82% query resolution and 1.8× more users handled with Engati

Global Village

Global Village boosts visitor satisfaction, answers 82% of queries and handles 1.8x more users with Engati's 24/7 multilingual bot

Global Village

Hola BB achieves 96.8% automated conversation handling and 35% order self-service with Engati

Hola BB

IKEA achieves 77% reduction in response time and 75% of queries handled via WhatsApp chatbot with Engati

IKEA

How iMile received 17x more users in ONLY 3 months

iMile

iMile achieves 6x more users handled and bilingual Arabic–English support with Engati

iMile

Jurong-Clementi City Council streamlines resident inquiries and facility bookings with Engati chatbot

Jurong-Clementi City Council

How Jurong-Clementi Town Council doubles engagement with chatbots

Jurong-Clementi City Council

Lambeth London Borough Council maintains business support and citizen engagement during COVID-19 with Engati

Lambeth London Borough Council

How LivSpace slashed their resolution time by 89%

Livspace

Mall of Emirates achieves 25% customer retention and 87% faster responses with Engati's WhatsApp chatbot

Mall of Emirates

Mall of Emirates achieves 25% retention and 87% reduction in response time with Engati WhatsApp chatbot

Mall of Emirates

Ministry of Transportation and Communications achieves scalable digital citizen engagement with Engati

Ministry of Transportation and Communications

Moonee Valley City Council achieves 24/7 resident support and improved engagement with Engati

Moonee Valley City Council

How Moonee Valley City Council handles the COVID crisis safely

Moonee Valley City Council

Oleeo achieves 1.5x more users handled and 85% agent-free query resolution with Engati

Oleeo

Podar Education Network achieves 79% of admission queries answered and 31% MQL conversion with Engati

Podar Education Network

Qatar Insurance Group - Customer Case Study

Qatar Insurance Group

Qatar Insurance Group achieves accelerated sales and superior customer experience with Engati

Qatar Insurance Group

Fahad Al Suwaidi

Deputy Chief Executive Officer

Sayaji Group achieves 98% query resolution and 53% lead conversion with Engati

Sayaji Group

TBO Holidays achieves 90%+ automated query resolution and 107% higher engagement with Engati

TBO Holidays

Tokio Marine & Nichido Fire Insurance achieves 71% automated query resolution and 78.5% visitor-to-MQL conversion with Engati

Tokio Marine & Nichido Fire Insurance

Zambia Revenue Authority achieves 81% inbound query resolution and scalable website engagement with Engati

Zambia Revenue Authority

Zambian Ministry of Health achieves rapid, equitable COVID-19 information delivery with Engati

Zambian Ministry of Health

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