Case Study: FEWA achieves 86.4% higher engagement and 96.6% faster resolution times with Engati

FEWA - Customer Case Study

FEWA faced a surge in user queries during the pandemic and needed to respond in real time without increasing pressure on its contact center agents. They engaged Engati and adopted Engati’s chatbot and live-chat solution across Facebook, WhatsApp and their website to extend support and handle high volumes efficiently.

Engati implemented seamless chatbots with live chat integration across those channels to provide immediate, real-time assistance. The deployment drove measurable impact: FEWA achieved an 86.4% increase in engagement and a 96.6% decrease in resolution time.

FEWA