Case Study: Livspace cuts resolution time by 89% with Engati

How LivSpace slashed their resolution time by 89%

Livspace, a global interior design and renovation platform, faced the challenge of managing millions of customer inquiries across multiple social media channels. Their goal was to provide real-time responses to improve customer engagement, but manually handling the high volume of messages was impractical. They partnered with the vendor Engati to implement an AI-powered chatbot solution to scale their customer service efficiently.

Using Engati's no-code platform, Livspace built and deployed an omnichannel chatbot on their website and WhatsApp. The bot handled routine queries, while live agents focused on complex issues. This solution, powered by Engati, allowed the chatbot to manage 79% of all customer interactions. The results were significant, with Livspace reducing their response time by 77% and slashing their resolution time by 89%.

Livspace