Case Study: Qatar Insurance Group achieves accelerated sales and superior customer experience with Engati

Qatar Insurance Company’s success with 10x customer engagement

Qatar Insurance Group, the largest insurer in the MENA region, needed to accelerate sales, improve customer experience, and reduce long wait times while pursuing AI-driven digital transformation and integration with legacy systems. To meet these challenges they partnered with Engati and deployed Engati chatbots and AI/ML tools to reimagine customer journeys and automate sales and service processes.

Engati implemented conversational chatbots integrated with Qatar Insurance Group’s legacy platforms and databases so bots could act as sales agents, generate instant policy quotations, and support underwriting with machine learning. The result was faster service, increased market penetration and accelerated sales — contributing to a stable net profit of USD 184 million in 2019, a 2% rise in gross written premiums to USD 3.5 billion, and industry awards recognizing their digital transformation attributed in part to Engati’s solution.

Qatar Insurance Group

Fahad Al Suwaidi

Deputy Chief Executive Officer