Case Study: Tokio Marine & Nichido Fire Insurance achieves 71% automated query resolution and 78.5% visitor-to-MQL conversion with Engati

Tokio Marine & Nichido Fire Insurance - Customer Case Study

Tokio Marine & Nichido Fire Insurance needed to streamline customer interactions and digitalize core services—providing insurance policy quotes, tracking claims, and handling renewals online. They partnered with Engati to deploy a digital engagement solution that could automate responses and improve service availability across channels.

Engati implemented a multichannel chatbot solution to answer FAQs 24/7 and act as a lead-generation stream, handling policy inquiries, claims tracking, and renewals. The bot answered 71% of queries and helped convert 78.5% of visitors into MQLs, significantly improving self-service rates and lead conversion for Tokio Marine & Nichido Fire Insurance.

Tokio Marine & Nichido Fire Insurance