Case Study: Garasi ID achieves 87% automated query answers and 77% faster response times with Engati

Garasi ID - Customer Case Study

Garasi ID was overwhelmed by a huge inflow of repetitive customer queries and struggled to scale support and respond in real time. They partnered with Engati and used Engati’s omnichannel chatbot capabilities, deploying the bot on Facebook Messenger to address the volume.

Engati’s solution enabled the bot to handle 3x more users than human agents, answer 87% of queries, and reduce response time by 77%, delivering faster, scalable customer service and measurable efficiency gains.

Garasi ID