Case Study: Hola BB achieves 96.8% automated conversation handling and 35% order self-service with Engati

Hola BB - Customer Case Study

Hola BB, a retail brand handling large volumes of customer queries about orders, returns, store locations and other issues, engaged Engati to improve customer support. Engati delivered a web solution integrated with Shopify and set up FAQs and conversational user flows to fetch and deliver order and return status information directly to customers.

Engati’s implementation—an integrated web chatbot with Shopify connectivity and tailored user flows—handled 96.8% of conversations through the bot's flows and answered 35% of order questions via the Shopify integration, significantly reducing manual handling and increasing self-service resolution.

Hola BB