Case Study: Jurong-Clementi City Council streamlines resident inquiries and facility bookings with Engati chatbot

How Singapore's Jurong-Clementi City Council supports citizens

Jurong‑Clementi City Council, which manages more than 83,000 residential and commercial units across seven divisions in Singapore, faced an overwhelming volume of resident inquiries about facilities, registrations, tax payments and bookings. To provide an additional, always‑available channel for citizens to ask questions and complete simple transactions, the Council engaged Engati to deploy an Engati chatbot on its website.

Engati’s solution routed common queries—bulky item removal, bin collection, MP details, facilities booking, feedback and more—through the chatbot so residents could get instant answers and complete routine tasks online. While the Council did not publish specific metrics, the Engati chatbot demonstrably streamlined citizen communications, improved access to services and reduced the day‑to‑day inquiry burden on council staff.

Jurong-Clementi City Council