Case Study: Qatar Insurance Group scales customer support with Engati

Qatar Insurance Group - Customer Case Study

Qatar Insurance Group faced the challenge of scaling their support to handle large volumes of customer queries while reducing the extended wait times that customers were experiencing.

Engati implemented a web-based solution that was easily integrated with the company's current IT systems. This solution enabled the automation of generating quotes, renewing policies, managing claims, and answering general inquiries. As a result of working with Engati, 62% of all queries were answered automatically by the bot, and the company saw a significant 88% increase in customer engagement.

Qatar Insurance Group