Engati
37 Case Studies
Case Study: Consulate General of Brazil - Miami achieves seamless bilingual visa support and reduced staff workload with Engati
A Engati Case Study
Consulate General of Brazil - Miami - Customer Case Study
The Consulate General of Brazil - Miami, tasked with supporting Brazilian citizens in the U.S., faced a surge of visa application and renewal questions during the COVID-19 lockdown while operating with reduced staff. To maintain service levels, the Consulate partnered with Engati to deploy a bilingual (Portuguese and English) chatbot.
Engati’s chatbot provided frictionless, immediate answers to visa-related queries, streamlining citizen communication and reducing routine workload for consulate staff so they could focus on high‑priority cases. The solution improved response speed and consistency of information while enabling the Consulate to continue serving citizens effectively despite staffing constraints.
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