Case Study: Sayaji Group achieves 98% query resolution and 53% lead conversion with Engati

Sayaji Group - Customer Case Study

Sayaji Group, a hospitality brand with millions of followers across channels, struggled to scale engagement and handle high volumes of routine customer queries. To address this, Sayaji Group implemented Engati’s conversational modeler to automate and standardize cross-channel interactions.

With Engati, Sayaji built interactive bot flows that handled common booking and restaurant questions, collected user information for lead generation, and reduced agent workload—resulting in 98% of queries answered by the bot, 53% of users converted to leads, and a 64% increase in WhatsApp bot engagements.

Sayaji Group