Case Study: CovidAsha achieves rapid, multilingual omnichannel access to critical supplies with Engati

CovidAsha - Customer Case Study

CovidAsha needed a fast, reliable way to connect users seeking immediate assistance—such as medicines and oxygen—with providers of critical supplies. Engati provided an omnichannel messaging solution, deploying a multilingual chatbot available in seven languages across popular messaging platforms to address this challenge.

Engati rolled out the solution in just 3 days and made it accessible across messaging apps, resulting in 350 daily active users who reported the service as helpful and 91% of users preferring communication via messaging apps, improving immediate access to critical supplies.

CovidAsha